All new members of the Jefferson City Area YMCA are guaranteed they will receive the level of service they expect. If not, they will receive a full refund of joining fees or membership dues paid during the first 90 days of membership. Please see the front desk staff for regulations and limitations.

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Any change in membership classification (e.g. adult to senior adult) will be the sole responsibility of the member. Please complete a membership change form at the front desk to notify the YMCA of any change of membership classification.

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1. Illness/Injury: When a serious illness or injury prevents a member from utilizing the membership and the member is on full payment, the member may suspend the membership. The renewal date will be advanced by the total number of months the membership is suspended. If the member is on bank draft, the member may put the membership on hold until he/she is able to resume utilizing the YMCA. A medical statement must substantiate the illness/injury. Membership cards must be surrendered to the front desk during the illness period.
2. The Membership Director, through the business office, will administer the credit/refund policy for membership.
3. Memberships that have lapsed more than 30 days will be required to pay the joining fee.
4. When a credit is granted to accommodate the member, a $5 handling fee will apply.
5. Memberships may be placed on hold for a minimum of 90 days for the following reasons:
   1. Injury/Illness (must provide medical documentation). Cannot exceed one year.
   2. Temporary change of residence.
   3. Military activation.
   4. Working out of town
6. In order to stop your bank draft for membership dues, a cancellation form must be completed in writing by the 15th of the month to avoid a draft for the forthcoming month.
7. A membership refund shall be granted in the following three cases:
   1. Errors in the event of an overcharge or an incorrect bank draft amount, the member will receive a refund for the oversight or incorrect amount.
   2. Military transfers during times of national emergencies.
   3. Terminal illness or permanent disability: A medical statement should substantiate the illness.
8. Membership dues are not refundable except for the reasons listed above.

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Payment for services is due in advance. Payment not received by the specified deadline or as a result of an insufficient check may be subject to collections activity by a collections agency and/or attorney. If such should occur, patron agrees that s/he shall be responsible for any and all of the Jefferson City Area YMCA's expenses, including, but not limited to, collection costs, court costs, and attorney's fees, whether or not litigation is commenced.

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