JEFFERSON CITY AREA YMCA

Program Refund/Credit Policy

PROGRAM REFUND AND CREDIT POLICY

The following is provided as a reminder of policies relating to program fees:

  1. Errors/Cancellations:  In the event of an overcharge, the individual may choose a credit or a refund. 
  2. Weather: Cancellations due to weather will be made up once during a program with six or fewer games, lessons or classes and twice for those with more than six. In certain programs, the YMCA may offer a pass to another class or lesson. No refunds will be issued due to weather related cancellations. 
  3. Illness/Injury:  When a serious illness or injury prevents the program participant from participating in more than half of a program session, a credit will be issued for the full amount.  The participant must request the credit during the affected program session, not after it has concluded. The illness or injury must be substantiated by a medical statement.
  4. Program Withdrawal:  A credit will be given to any registrant up to one week prior to the start of the program.  Exceptions may exist as explained on specific program flyers and/or registration forms.
  5. Credits:  Credits are transferrable to immediate family members and are valid for one calendar year, transferrable to any YMCA program or membership dues.
  6. Private Lessons/Counseling:  Cancellation or rescheduling of appointments requires 24-hour notice.  A refund or transfer payment may be made due to relocation.
  7. Bank draft for program fees must be cancelled in writing by the 25th day of the month.
  8. Program Directors, through the business office, will administer the credit/refund policy.  Exception for cause may be made by the Department Director or Chief Executive Officer.